Shipping

We are only able to ship to the UK and the Republic of Ireland. If you want to buy and you live outside this area please contact us prior to making an order.

Occasionally we will have to apply a shipping surcharge to cover the additional costs of delivery to remote areas or for very heavy consignments. In these cases we will contact you prior to shipping your order to advise you of the surcharge and obtain you agreement to the extra costs which you can pay through this website. If you do not accept the additional charge we may decline to accept your order in full or in part and will refund all monies you have already paid in respect of that order or part of that order.

Sorry, we are unable to ship carpets but are happy to accept an order which you can collect from our warehouse. On arrival you will be asked to inspect the carpet before we cut your ordered length to ensure that you are happy to proceed.

To ensure the safe delivery of your order please provide your phone number and alternative instructions for delivery should no one be available to receive your order. All deliveries must be signed for by customer.

We aim to dispatch where possible on the next day or at most within 4 working days of receipt of order for orders placed before 5.00pm London Time. Special delivery schedules operate over Easter, Christmas and the New Year period.

We ship using the carrier we consider to provide the best way for the type of product ordered.

We aim to deliver goods either on the next day or within 4-6 working days on the UK mainland depending on the shipping rate you have selected and 4-10 working days elsewhere, from receipt of order. If we or our agents have made no attempt to deliver within those times you are entitled to a full refund on goods, packaging and shipping costs upon return of the goods in an undamaged, unused state to us.

Occasionally we have to obtain some items from the manufacturer to complete your order and this may delay shipping. If that is the case we will inform you within 24 hours of receipt of your order.

Some items are very heavy. Our normal delivery charges do not applying to items marked as "Requiring Special Delivery". If you wish to order these items please contact us in advance of placing an order to obtain a shipping price.

Loss in transit. In the case that an order we have shipped to you is lost in transit, we will replace or refund the lost items at your preference, provided you cooperate fully with our efforts to claim for the loss from third parties. This may involve you having to complete forms and/or sign statements of non-receipt of goods.

Returning goods and refunds

You have a statutory right to cancel your order, return the goods and receive a full refund of both product price and the shipping costs for the cancelled item provided that you do so in writing or by email or fax within 7 days of the receipt of the goods. Your receipt of the goods will be timed as the date on which you signed for receipt or in the absence of a signature 10 days from the date of dispatch.

Once we have cut a carpet to your ordered dimensions it is treated as a "Made-to-Measure item and you can only cancel your order, return the item and receive a refund if the carpet is damaged or faulty

You must return the goods to us in an unused and undamaged state and with the original packing. Please avoid damaging packaging more than is necessary to inspect the goods. In the event that we judge that the goods have been used or damaged or we do not receive the goods within 10 days of you advising us of the return we are legally permitted to reclaim from you our costs including shipping resulting from the non-return, loss, use or damage. You are responsible for the costs of returning the goods to us by an appropriate carrier and you cannot reclaim from us the costs of shipping the goods back to us.

If you receive goods that are damaged or faulty on receipt you must notify us immediately the defect is identified and before returning the goods to us. We will either refund the purchase price and shipping cost of our delivery to you and your return or replace the goods with non faulty or undamaged items. In the event of a replacement you must return the goods to us using an appropriate carrier we will pay any shipping costs associated with delivery and return. We may elect to collect the goods from you rather than asking you to ship them back to us. If we decide that we are unable to offer a replacement we will refund your purchase price and associated delivery cost on receipt of the returned items